Returns & Exchanges

We want you to love your order. If something doesn't work out, here is how exchanges work.

Exchange Window

Exchanges must be initiated within 14 days of delivery.

Items must be returned in the following condition:

Unworn
Unwashed
In original condition
Free of animal hair
No deodorant marks, stains, or any odors, including perfume, cologne, smoke, or detergent

Items that do not meet these conditions will not be approved.

Every order is eligible for one exchange.

Exchanges may be for a different size or a different design.

We do not offer refunds. All sales are final except in cases of incorrect or defective items (see below).

Exchanges are not placed until the returned items are received and approved at our facility.

Because every piece is fulfilled on demand specifically for you, we are unable to offer cash refunds on change-of-mind orders.

If you are unsure about sizing, please refer to the size guide on each product page before placing your order.

If you received the wrong item or a defective product, please contact us within 7 days of delivery at info@mchlshld.com with photos of the issue.

Approved cases receive a free replacement at no cost to you.

Ship your return to:

MCHL SHLD
[RETURN ADDRESS]

We recommend using USPS for the best rates. Return shipping costs are the responsibility of the customer.

Once your return is shipped, email us at info@mchlshld.com with the following:

Once your return arrives, our team will inspect and review the items.

If approved: We will place your exchange order within 3 to 5 business days.

If denied: The items will be shipped back to you within 5 to 7 business days.

Questions? Reach us at info@mchlshld.com